All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.
- Cancellations received 15 days (or more) of departure will incur a penalty of 10% per person.
- Cancellations received within 14 days of departure will incur a penalty of 25% per person.
- Cancellations received within 7 days of departure will incur a penalty of 50% per person.
- Cancellations received within 3 days of departure will incur a penalty of 100% per person.
- Unused features are non-refundable.
- No shows forfeit entire payment.
- All refunds will be made to the original mode of payment in the refund policy.
- We reserve the right to cancel a scheduled tour to fully refund/rebook affected customers under any natural calamities.
- Customers can cancel their order within 2 hours, refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.